1. Return Window
Customers may return unused and unopened vinyl flooring products within 30 days of the original purchase date. The return must be initiated through our customer service department and must comply with the conditions outlined below.
2. Conditions for Returns
To be eligible for a return, the following conditions must be met:
- Item must be in original, unopened packaging
- Product must be unused and in resalable condition
- Original receipt or proof of purchase must be provided
- Return must be initiated within 30 days of the original purchase date
3. Non-Returnable Items
The following items cannot be returned:
- Custom-cut or specially ordered flooring
- Flooring that has been installed
- Flooring that shows signs of use, damage, or modification
- Clearance or final sale items
4. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact our customer service within 7 days of receiving the product
- Provide photographic evidence of the damage or defect
- We will replace the item or issue a full refund at our discretion
5. Return Process
To initiate a return:
- Contact our customer service team at Info@Vast-American.com or [Phone Number]
- Obtain a Return Merchandise Authorization (RMA) number
- Pack the item securely in its original packaging
- Include the RMA number and original receipt with the return
- Ship the item back to the provided return address
6. Shipping and Refund Details
- Customers are responsible for return shipping costs
- Refunds will be processed to the original method of payment
- Refund processing takes 5-7 business days after we receive the returned item
- The full purchase price will be refunded, excluding original shipping costs
7. Exchanges
- If you wish to exchange an item, contact our customer service
- Exchanges are subject to the same 30-day return window
- We will assist you in finding a suitable alternative product
8. Special Considerations for Vinyl Flooring
- Due to the nature of vinyl flooring, we recommend:
- Carefully checking all products upon delivery
- Storing products in a climate-controlled environment before installation
- Inspecting products under good lighting before installation
- Installation voids the return eligibility of the product
9. Exceptions and Limitations
Vast American Home Goods reserves the right to:
- Refuse returns that do not meet the outlined conditions
- Modify this return policy at any time
- Offer store credit in lieu of a cash refund in certain circumstances
10. Contact Information
For all return inquiries:
